FAQs & Policies
Welcome to the FAQ & Policy page of Maison Artisan, where craftsmanship meets clarity. As curators of the thoughtfully handmade, we believe in transparency. Here, you’ll find the fine print woven with care—answers to your inquiries, terms of purchase, and the policies that guide our practice. These words, like our work, are crafted to uphold both integrity and trust. Should your question wander beyond these lines, we invite you to contact us directly.
Custom creations are final.
Maison Artisan specializes in bespoke, made-to-order jewelry, created specifically for each client. As every piece is unique and handcrafted to your specifications, we are unable to offer exchanges or refunds on custom orders.
As each creation is a journey begun with intention, all confirmed orders—whether pending or cancelled—are non-refundable once the transaction is complete, preserving the integrity of our personalized process.
All transactions are subject to applicable taxes.
Please note that all purchases made through Maison Artisan are subject to applicable federal and provincial taxes, in accordance with the law. The client is responsible to pay any customs and duties once it reaches the country of origin.
Once the jewelry design is approved, it is considered final.
At Maison Artisan, we take the design process very seriously, refining every detail to perfection. Once a CAD (computer-aided design) is approved by the client, no further modifications can be made, as we begin production with the utmost precision and care.
Diamond approvals are binding.
Each diamond we present is meticulously curated and custom-selected to meet the highest standards of brilliance and character. Once a diamond is approved, it is reserved exclusively for your piece, and changes cannot be accommodated thereafter.
Maintenance services may be declined if deception or tampering is detected.
To preserve the integrity of our craftsmanship, we reserve the right to refuse maintenance services—such as complimentary diamond resetting—if we determine that the piece has been tampered with or altered by an outside party.
Every piece undergoes meticulous quality control.
Our atelier rigorously inspects each creation before it reaches you. However, in the rare event a defect is found upon arrival, we will happily replace the item.
Please contact our team immediately for instructions on how to proceed.
Shipping
We are pleased to offer complimentary standard shipping for all orders for Canada & USA, Expedited parcels have an additional charge of $50 CAD.
International orders need to pay shipping cost which will vary depending on the location. Delivery timelines may vary depending on the destination, and our team will provide detailed shipping estimates upon confirmation.
Our Packaging
Each Maison Artisan creation is presented in our signature luxury packaging—expertly crafted in fine vegan-friendly glossy leather—and accompanied by all relevant certifications and purchase documentation, ensuring a complete and elevated unboxing experience.
Turnaround time is estimated between 3 to 8 weeks.
Every Maison Artisan piece is handcrafted with care and intention. Our standard production timeline ranges from 3 to 8 weeks, depending on the sourcing requirements. Some priority orders may be expedited before the 3-week mark, while others may require more than 8 weeks depending on complexity and availability.
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Transparency Agreement
Once the initial and final documentation has been reviewed, approved, and duly signed by the client, Maison Artisan shall not be held legally responsible for any claims, disputes, or liabilities arising thereafter in connection with the design, production, or delivery of the commissioned piece. By signing the documentation, the client confirms their full understanding and acceptance of all design specifications, materials, diamond selections, pricing, and terms of services as outlined. This includes but is not limited to the CAD approval, diamond selection, production timeline, warranty limitations, and final order confirmation.
Maison Artisan shall not be liable for any changes in personal preference, sizing inaccuracies not disclosed at the time of order, or external damages incurred after delivery. Any further alterations or services requested following the execution of the final agreement will be subject to additional charges and separate terms and warranty. The client acknowledges that the documentation serves as a binding agreement between both parties, and that Maison Artisan has fulfilled its obligations in accordance with the approved terms. This clause is intended to protect the integrity of our transparent process and uphold the standards of our craftsmanship, while ensuring clarity and mutual responsibility throughout the client experience.
