Maison Care Program
Maison Care Program
Extended Warranty for All Maison Artisan Diamond Jewellery
Every Maison Artisan jewel is a testament to craftsmanship, artistry, and emotion — a creation meant to accompany you through life’s most meaningful moments. The Maison Care Program is our extended warranty, designed to provide exceptional long-term protection and care for all Maison Artisan diamond jewellery, ensuring your pieces maintain their brilliance, structure, and integrity for years to come.
Each plan offers privileged access to our artisans and a suite of services tailored to preserve the beauty of your jewellery.
What Your Coverage Includes
Annual Resizing (Rings Only)
- One complimentary resizing per year for rings
- Up to 1⁄2 size up or down included
- Anything beyond 1⁄2 size incurs precious metal charges only (no labour fee)
- Tennis bracelets/necklaces follow custom assessment — labour not charged, but gold links & diamonds (if needed) will incur cost
Annual Rhodium Plating (Where Applicable)
- One rhodium plating per year for white gold jewellery
- Restores a luminous mirror-finish and high-lustre sheen to preserve structural integrity
Prong Tightening & Structural Integrity Check
- Complimentary prong tightening and stability adjustments
- Applies to rings, earrings, necklaces, pendants, bracelets & tennis pieces
- Reinforces diamond security and prevents loosening over time
- Essential for high-wear pieces such as rings and tennis bracelets
Diamond Resetting (Labour Covered)
- No labour fee — craftsmanship is fully covered under the plan
- Resetting any diamond dislodged through normal wear
- Replacement diamonds are priced based on the stone itself, including:
- Size
- Shape / cut
- Colour
- Clarity
- Whether the diamond is lab-grown or natural
- Clients pay only the diamond replacement cost, never the resetting labour
Professional Cleaning & Brilliance Revival
- Deep steam cleaning, polishing, and residue removal
- Restores light performance and sparkle
- Recommended every 6–12 months
- Safe for all diamond jewellery
Inspection & Wear Analysis
- Rigorous structural check of clasps, hinges, prongs, jump rings, and solder points
- Especially essential for:
- Tennis bracelets & necklaces
- Hoop earrings
- Fine pavé jewellery
- High-wear pieces
- Helps prevent future loss or damage
Lifetime Diamond Upgrade Program Eligibility
All engagement ring diamonds by Maison Artisan jewellery remain fully eligible for the Maison Artisan Lifetime Diamond Upgrade Program, allowing clients to upgrade to:
- a larger diamond
- a higher-value diamond
- a natural diamond
- a coloured diamond
at any time, with the original diamond’s value applied toward the upgraded selection.
Service Requirements
Routine Servicing Required to Maintain Coverage
Your warranty remains active when jewellery is brought in for regular inspections.
These visits allow our artisans to:
- check prong tightness
- assess clasp integrity
- inspect settings for micro-movement
- detect early signs of wear or damage
Skipping inspections may void certain coverage elements due to preventable damage.
Out-of-Province & International Clients
Clients are welcome to ship their jewellery for servicing. Please note:
- Clients cover inbound and outbound shipping costs
- All customs duties, VAT, taxes, and import/export fees are the client’s responsibility
- Use insured, trackable shipping only
- Maison Artisan is not responsible for courier delays, lost packages or customs processing
What Is Not Covered
The Maison Care Program does not cover:
- Loss or theft of jewellery or diamonds
- Centre stone upgrades (handled through the Lifetime Diamond Upgrade Program)
- Damage caused by accidents, impact, or chemical exposure
- Repairs or adjustments performed by third parties
- Precious metal charges for resizing beyond 1⁄2 size
- Natural surface scratches or signs of everyday wear
- Stones lost due to natural wear & tear and delayed inspections
Accessing Your Benefits
For servicing, inspections, or warranty support:
Maison Artisan Client Care
📩 clientcare@maisonartisandiamonds.com
Or schedule a Maison Aftercare appointment
Our artisans take great pride in caring for your jewellery, ensuring it remains as radiant and enduring as the stories it represents.
ACCOUNT LINKS
QUICK LINKS
CONTACT US
- 334 Adelaide Street West, Toronto, Ontario Canada M5V 0M1
- +16477131029
- consult@maisonartisandiamonds.com
Sign Up
- Email me updates and offers
Copyright © 2026 Maison Artisan. All rights reserved.
Maison Artisan
Your Invitation to Elegance
Thanks for subscribing!
You’re now signed up for our newsletter stay tuned for updates and exclusive content.
Handpick Your Perfect Diamond
Renowned for its unmatched brilliance, the Round Brilliant is the most popular diamond shape, meticulously cut with 58 facets that embody the look of hearts and arrows, to maximize sparkle and fire. Its symmetrical design ensures optimal reflection and radiance. It suits those who love timeless elegance and traditional beauty, ideal for individuals seeking classic sparkle.
Ideal Ratio: 1.00–1.02 (perfectly round)
Table %: 54%–58%
Depth %: 59%–62.5%
Girdle: Thin to slightly thick
Offering an elegant, elongated shape, the Oval Diamond gracefully lengthens the finger. Its brilliance closely rivals the round cut, combining classic appeal with modern sophistication. Usually 57 or 58 facets, similar to the round cut for excellent sparkle. Perfect for those who prefer classic charm with a contemporary twist; it flatters slender fingers by creating an elongated look.
Ideal Ratio: 1.35–1.60
Table %: 53%–63%
Depth %: 58%–62%
Girdle: Thin to slightly thick
Known as the teardrop cut, Pear Diamonds blend the elegance of round and marquise shapes. Their unique silhouette conveys refinement and individuality. Generally 58 facets, blending elements from round and marquise shapes. Best for individuals looking for a graceful, sophisticated statement that stands out uniquely and romantically.
Ideal Ratio: 1.40–1.75
Table %: 53%–63%
Depth %: 58%–62%
Girdle: Thin to slightly thick
Featuring softly rounded edges reminiscent of a pillow, the Cushion Cut delivers vintage charm with contemporary sparkle. Its large facets enhance clarity and brilliance, exuding a romantic aesthetic. Commonly 58 facets, known for large facets enhancing clarity and brilliance. Ideal for romantics or vintage enthusiasts who appreciate softer, more classic aesthetics combined with luxurious sparkle.
Ideal Ratio Square: 1.00–1.05
Ideal Ratio Elongated: 1.10–1.45
Table %: 58%–68%
Depth %: 61%–68%
Girdle: Slightly thin to slightly thick
Distinguished by its sharp, square silhouette and impressive brilliance, the Princess Cut provides a modern, sleek alternative to traditional shapes. It’s ideal for those seeking contemporary elegance. Usually between 57 and 76 facets, commonly 58 facets, creating exceptional brilliance. Suits modern, style-conscious individuals drawn to bold, geometric lines and contemporary elegance.
Ideal Ratio: 1.00–1.05
Table %: 65%–75%
Depth %: 68%–75%
Girdle: Medium to slightly thick
With a distinctive elongated, boat-shaped form, Marquise Diamonds maximize perceived size and flatter the hand. Its pointed ends add drama and sophistication to any setting. Usually 56 to 58 facets, designed to maximize the stone’s perceived size. Perfect for those who value distinctive style, elegance, and a desire to maximize the perceived size of their diamond.
Ideal Ratio: 1.70–2.15
Table %: 53%–63%
Depth %: 58%–62%
Girdle: Thin to slightly thick
Radiant Diamonds merge the brilliance with a rectangular or square outline, showcasing striking fire and sparkle. Their beveled corners offer exceptional durability and a stylish flair. It is a hybrid shape that combines the faceted style of a round brilliant cut and the step cut of emerald-shaped stones. Typically 70 facets, strategically placed to increase fire and brilliance. Ideal for lively, fashion-forward personalities seeking intense sparkle and brilliance within a versatile shape.
Ideal Ratio: 1.20–1.55
Table %: 61%–69%
Depth %: 61%–67%
Girdle: Slightly thin to slightly thick
Characterized by step-cut facets and a rectangular outline, Emerald Cuts highlight a diamond’s clarity and elegance over sheer brilliance. Its mirror-like surface offers timeless sophistication and understated luxury. Commonly 57 facets, characterized by parallel step-cut facets. Best matches those who appreciate subtle sophistication, clean lines, and an emphasis on clarity and refined elegance.
Ideal Ratio: 1.30–1.55
Table %: 60%–68%
Depth %: 60%–67%
Girdle: Thin to slightly thick
An octagonal shape with step-cut facets, Asscher Diamonds reflect an art deco charm. Known for exceptional clarity and depth, this vintage-inspired cut radiates elegance and allure. Usually 58 facets, featuring distinct step-cut facets in a square, octagonal shape. Ideal for lovers of vintage charm and Art Deco aesthetics, attracting those who prefer a distinctive yet understated elegance.
Ideal Ratio: 1.00–1.05 (square)
Table %: 58%–68%
Depth %: 60%–68%
Girdle: Slightly thin to slightly thick
Symbolizing romance and affection, the Heart-shaped Diamond blends meticulous cutting techniques with symbolic meaning. Perfectly proportioned, it captures both brilliance and sentimental appeal. Typically 56 to 58 facets, carefully crafted for both symbolism and sparkle. Perfect for the expressive romantics who wish to symbolize love and sentiment through their jewelry choice.
Ideal Ratio: 0.90–1.10
Table %: 57%–62%
Depth %: 56%–62%
Girdle: Thin to slightly thick
Renowned for its intricate, antique-inspired faceting, the Portuguese Cut maximizes sparkle and brilliance. Its many symmetrical facets enhance both depth and fire, creating a striking, radiant appearance. Known for its intricate design, typically 161 facets, greatly enhancing brilliance and fire. Suits those who value uniqueness, exquisite craftsmanship, and exceptional brilliance, ideal for individuals seeking an extraordinary statement piece.
Ideal Ratio: 1.00–1.05
Table %: 53%–63%
Depth %: 58%–62%
Girdle: Medium to slightly thick
Explain Style
Half eternity: Diamonds are set only across the top half of the ring’s band.
Semi eternity: Diamonds extend around three-quarters of the band, leaving a small plain section.
Full eternity: Diamonds encircle the entire band in an unbroken line of sparkle. Full eternity cannot be resized.
