Maison Artisan (“Maison Artisan,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes in comprehensive detail how we collect, use, disclose, protect, store, and safeguard your personal information when you interact with our website, in-boutique services, online platforms, or customer communications.

By accessing or using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Scope & Application

This Privacy Policy applies to:

• Visitors and users of www.maisonartisandiamonds.com
• Clients who purchase or inquire about Maison Artisan products
• Clients engaging in custom design projects, CAD approvals, or bespoke orders
• Individuals scheduling boutique or virtual appointments
• Individuals interacting with us through email, SMS, forms, or social platforms
• Domestic and international customers purchasing or contacting Maison Artisan

This Policy does not apply to:

• Third-party websites linked from our website
• External platforms not owned or controlled by Maison Artisan
• Data handled independently by third-party payment processors outside our visibility

2. Information We Collect

We collect personal, sensitive, and non-personal data to provide a tailored and secure luxury jewellery experience.

A. Personal Information

This includes information that identifies or relates to an identifiable individual:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Appointment details (in-boutique or virtual)
• Purchase history
• Account login credentials (if applicable)
• Custom design requests, design notes, CAD approvals
• Communication preferences
• Identity verification details (for high-value transactions or fraud prevention)

Payment Information
Processed securely through third-party payment gateways. We accept Visa, Mastercard, and major banking institutions. as well as other payment methods supported by our processors.

Sensitive Personal Information
Collected only when necessary for:

• Fraud prevention
• Identity verification
• High-value transactions
• Warranty and lifetime upgrade eligibility

B. Non-Personal Information

Automatically collected via cookies, analytics tools, or your device:

• IP address
• Browser type/version
• Device type
• Operating system
• General location (city/country)
• Pages visited
• Click patterns and behavior
• Session duration
• Heatmap interactions (if enabled)
• Referring URLs

3. How We Use Your Information

We use your information for legitimate business purposes, including:

A. Order-Related Purposes

• Processing and completing your purchases
• Preparing custom designs and sourcing diamonds
• Creating CAD models and managing approvals
• Shipping, delivery, and logistics
• Processing returns, exchanges, or warranty claims

B. Customer Service & Support

• Responding to inquiries
• Providing order confirmations and tracking
• Managing appointment bookings
• Providing aftercare instructions or service reminders

C. Marketing & Personalization
(with your consent where required)

• Sending promotional emails, newsletters, or updates
• Providing personalized product recommendations
• Retargeting ads on platforms like Meta, Google, TikTok, or Pinterest

D. Security, Fraud Prevention & Compliance

• Detecting suspicious behavior or fraud
• Verifying identity for high-value orders
• Meeting legal, tax, and regulatory obligations

E. Website Optimization

• Measuring site performance
• Improving navigation and user experience
• Conducting analytics and A/B testing

4. Cookies & Tracking Technologies

Maison Artisan uses cookies, web beacons, tags, and similar technologies to:

• Improve user experience
• Enable secure login and checkout
• Analyze performance and traffic
• Serve personalized ads
• Support website functionality

You may disable cookies in your browser settings; however, some features may no longer function.

5. Sharing Your Information

We do not sell personal information.

We disclose limited information only when necessary and only to trusted partners under strict confidentiality obligations.

A. Service Providers

We share information with third-party providers who assist us with:

• Payment Processing
  Securely handled by Stripe, Shopify Payments, or other encrypted gateways supporting Visa, Mastercard, and major banking institutions.
• Shipping & Delivery
  To fulfill your order, we may share your name, address, and contact information with shipping partners including, but not limited to:
  Canada Post, FedEx, UPS, Purolator, and other insured domestic or international couriers.
• Email & CRM Providers
  For communication and updates
• Analytics Partners
  Google Analytics, Meta Analytics, or other insights platforms
• Global Design & Manufacturing Partners
  For CAD work, custom designs, stone sourcing, and production

B. Legal, Safety & Compliance

We may disclose information:

• To comply with laws or court orders
• To maintain tax and regulatory compliance
• To enforce our Terms & Conditions
• To protect our rights, clients, or business
• To assist in fraud investigations

C. Business Transfers

If Maison Artisan undergoes a merger, acquisition, restructuring, or asset transfer, personal information may be transferred with appropriate safeguards.

6. International Data Transfers

Your data may be stored or processed in:

• Canada
• The United States
• Other jurisdictions where our providers operate

We use internationally recognized safeguards, including:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Encryption and secure transport
• Restricted access controls

7. Data Retention

We retain your information only for as long as necessary to:

• Fulfill your order
• Maintain warranty, service, and lifetime upgrade records
• Meet tax, accounting, and regulatory obligations
• Resolve disputes
• Support fraud prevention

You may request deletion at any time (subject to legal limitations).

8. Data Security

To protect your personal information, Maison Artisan implements:

• SSL/TLS encryption
• Encrypted servers and databases
• Secure third-party payment processors
• Multi-factor authentication
• Firewalls and intrusion detection
• Continuous monitoring and audits
• Restricted employee access
• CCTV surveillance in our boutique (for safety and insurance compliance)

Despite these measures, no online system is 100% secure. We commit to prompt notification where required in the event of a data breach.

9. Children’s Privacy

We do not knowingly collect information from children. If such information is identified, it will be deleted immediately.

10. Your Rights

Depending on your location, you may have rights including:

• Right to access your data
• Right to correct inaccuracies
• Right to delete your data
• Right to withdraw consent
• Right to data portability
• Right to opt-out of marketing communications
• Right to restrict or object to processing

To exercise your rights, contact:
📩 clientcare@maisonartisandiamonds.com
We may request identity verification for security purposes.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their:

• Content
• Privacy practices
• Security standards

Please review their policies before submitting personal information.

12. Boutique Surveillance

For the safety of clients, staff, and inventory, Maison Artisan may use:

• CCTV inside the boutique
• Motion-activated surveillance systems
• Audio-free recording in compliance with local laws

Footage is used solely for:

• Security
• Fraud prevention
• Insurance claims
• Incident investigation

Footage is retained only for legally required periods.

13. Marketing Communications

You may choose to:

• Opt-in to marketing emails
• Unsubscribe anytime via the link in our emails
• Update communication preferences through your account or by contacting us

Transactional emails (orders, shipping, warranty, care reminders) will still be sent regardless of marketing preferences.

14. Data Deletion Requests

To request deletion of your personal data, email:
📩 clientcare@maisonartisandiamonds.com

We will respond within required legal timeframes. Some records (e.g., invoices, tax documents, warranty proofs) cannot be deleted due to legal requirements.

15. Contact Information

For privacy concerns, data requests, or questions, please contact:

Maison Artisan — Privacy Officer
📩 clientcare@maisonartisandiamonds.com
🌐 www.maisonartisandiamonds.com

16. Updates to This Policy

Maison Artisan may update this Policy to reflect:

• Changes in law
• Industry standards
• Business operations
• Security enhancements

Updates take effect immediately upon posting.
Use of our website indicates acceptance of the this Privacy Policy.